In addition to this there a a few methods by which your Outlook clients get the offline address book. Outlook 2003 (and older)* clients get their OAB from a public folder, Outlook 2007 (and newer) clients can get their OAB from ‘Web-based distribution’ (basically form the website on the Exchange (or Exchange CAS) server.So there are three factors stopping you seeing that new user on the GAL (, however if that’s not an option, read on). Force your Outlook Client to Download the Offline Address book. Check that the OAB is getting distributed from the Exchange/CAS server. Note: Make sure the Generation Server is set to a server that exists, and it’s online.Whenever Outlook OAB not updating in Exchange server, a user can fix issues by following the above-mentioned steps to recreate Email-profile and by force OAB update.In this article, we discussed scenarios related to Outlook offline address book updating in Exchange server.
In case, if I setback these accounts and re-sync then they get current new addresses, however, if a user wants to add they are not updated or synchronized properly.To fix Exchange Outlook OAB not updating issue, So that user able to opt a manual method.In the following section, we are going to discuss how to resolve such issues.Step 4: In last, follow on-screen details to configure users profile.Also, ask gain from the user’s ISP or administrator if they do not know such information.24/02/13 If you create a new user, give them a mailbox, and they seemingly fail to appear then don’t panic! If you receive an error message then you can investigate further (Note: Set your Outlook client to send you a delivery report on the test email as well). The easiest way to do this is simply connect to Outlook Web Access, and query the GAL directly (OWA uses the GAL no the OAB like Outlook running in cached mode does). The User/Mailbox IS listed on the Server But NOT in Outlook.