Searchmate has disputed Aileen’s claims and said it had not received any correspondence from her after the letter was sent in November.It said it made a number of attempts to call her since, but that it had not been able to reach her.I didn’t want to put myself through all that.” The man, 54, from the North East, came across Elite Singles and thought it looked like a better bet for meeting someone more serious about finding a long-term partner.He was also impressed with the advertised fact that 18,000 new members were registering with the site every week – giving the impression that he’d be spoilt for choice of potential dates.When the man complained to Elite Singles, it refunded him without a fuss, as it has a 14-day refund policy.
Searchmate offered to upgrade Aileen to its “Platinum” membership, a service via which customers are assigned their very own matchmaker who will proactively look for potential matches outside Searchmate’s client base.
“My daughters said online dating wasn’t good for me anymore, so I started looking for alternatives.” Aileen then came across Searchmate, a bespoke dating service which featured on the first series of Channel 4's The Undateables.
It claims to offer a “safer and more credible alternative” to dating websites.
But when he paid the money and logged back on, he was crushed to discover that not a single one of the profiles he’d been shown could be contacted.
This was because they were “registered” and not “paying” members.
Because of this it had suspended her account, even though she had not asked for this to happen.