Online female chat bots


The fact that 38 percent of consumers experiencing problems with today’s bot service don’t complain about it means the industry is working in the dark.Inability to grow, not cut, human workforce is the biggest risk to AI strategies Almost three-quarters of service provider AI decision makers say that 85 percent of customer interactions will be with software robots in five years’ time.As our customers reinvent themselves, we enable their digital and network transformation through innovative solutions, delivery expertise and intelligent operations.Amdocs and its 25,000 employees serve customers in over 85 countries.An equal mix of 7,220 female and male consumers between the ages of 18 to 74 were surveyed, as well as 31 service provider executives from the world’s top communications and media service providers, nearly half (45 percent) holding C-level roles.

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More striking, while nearly a half (42 percent) of service providers are building their bots to sound youthful, only 18 percent of consumers want to interact with a bot who sounds younger than them.Bots, say consumers, cannot deal with complex requests (their biggest problem), deliver personalized offers as well as humans (second biggest problem) or understand human emotions (third biggest problem).Consumers also have strong views on how they want bots to look like and behave.Such statements involve risks and uncertainties that may cause future results to differ from those anticipated.These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business markets that it serves, Amdocs’ ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market.Love their speed and convenience but don’t force robots on us until they’re more human and smarter, say consumers Thirty-five percent of consumers interact with virtual agents at least once a week because it’s more convenient (44 percent) and quicker (41 percent), but 47 percent say this is only because they had no other option.

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