Conversations from these channels will be funnelled into the Message dashboard for your agents to manage and respond to at scale.
New channels will be added over the course of the year.
Chat with your website visitors in real time to answer questions and alleviate concerns more easily, building relationships with your visitors and helping them become customers.
Live chat is the best way to fight cart abandonment and avoid potentially costly delays replying to website visitors. Lots of my customers are using it to get in touch with a “quick question” that may not have otherwise been emailed.
With Chatra, you get a consistent experience on all platforms and can access useful features like lead/visitor profiles, notes and saved replies. The first weekend we had this installed, it proved its usefulness. a customer that has been stuck on the checkout page for over 2 minutes will be asked if they need live assistance. Easy to use and integrates well with the Mac desktop application. I’ve been using the Chatra app for about a month and I’ve been incredibly impressed.
You can switch in an instant — start a conversation in your browser then grab your i Phone to continue on the go. Terrific options for when/where you want the chat window to pop up so as not to drive your customers away, but help them when they may be “on the fence” or need assistance (like that all-important check out page.) Also, options for personalized messages, design, etc. Chatra is helping me punch above my weight in sales and marketing by engaging website visitors in a whole new way.
Chatra allows you to communicate with visitors in a friendlier way, showing the real people behind the company. The live chat allows our customers to get in touch instantly with questions and feedback!
If you choose to upgrade later, the disabled features and agents can be re-enabled again. Live Chat is one of the best ways to grow a fledgling business, and one of our missions is to make Live Chat available to everyone.
For small businesses, each potential customer matters and every single contact is important. It creates a more personal exchange, and I feel not only are more browsers becoming buyers, but they are happier with the service and will become repeat customers.
Better communication can not only make a sale, but help you to connect with clients in a more personal way. Very happy that I installed this app and I do not hesitate to recommend it or the team behind it.
After all, that’s what small businesses are prized for. Excellent customer service and help if you need it.
But being big doesn’t mean you aren’t human, or that you should disregard feedback. I’ve been using Chatra for about two weeks now and I’m very impressed!
The best way to ensure that Zendesk Chat is the best fit for your organization is through our full-featured 14-day trial.