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Here are the two things you’ll need to check and set correctly.Outlook can only show contacts from your Contacts folder(s) in the Address Book when the Outlook Address Book Service has been added to your mail profile. If the Outlook Address Book service is added into the profile you can make any Contacts folder (so even the additional ones you may have made yourself already) show in the Address Book.To fix this problem, open the Exchange Management Shell and enter the following command to enable the checkbox: The problems we've discussed so far only occur in situations when using Outlook 2013 in a legacy Exchange Server environment, but Outlook 2013 can have trouble downloading the Offline Address Book even in an Exchange 2013 environment.This can happen if Client Access Server using the OAB virtual directory is not properly configured.Brien has served as CIO for a nationwide chain of hospitals and health care facilities, and was once responsible for IT operations at Fort Knox.He has also served as a network administrator for some of the nation's largest insurance companies.Outlook contacts the Autodiscover Service to determine the closest Exchange Offline Address Book distribution URL before determining the most appropriate URL to pass to the Outlook client.Outlook then connects to the URL and downloads the Offline Address Book.

One of the reasons for this is that Microsoft has introduced multiple versions of the Offline Address Book over the years.The main issue is that legacy versions of Exchange Server use public folders for Offline Address Book distribution.Outlook 2013 doesn't support public-folder-based Offline Address Book distribution because of Microsoft's efforts to move away from public folders.To do so right click the Contacts folder and choose Properties-When the Outlook Address Book service has already been added and the option to select the Contacts folder as an Outlook Address Book is still disabled and greyed out, it means that the Outlook Address Book service is corrupted.To fix this you can remove the Outlook Address Book service, restart Outlook, and then add it again as indicated by the steps above.So what do you do if the correct external URL is listed but external clients are still unable to download the Exchange Offline Address Book?

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